Shipping And Delivery Policy
Fast, Reliable Delivery Across South Africa
Delivery Made Simple
Reliable options make it easy to receive your CPAP Essentials order wherever you are in South Africa.
Nationwide Delivery
We deliver CPAP products to customers across South Africa.
Tracked Courier
Courier deliveries include tracking so you can follow your order.
Collection Available
Orders can be collected from our Brooklyn, Pretoria location.
Shop With Confidence
From choosing the right equipment to receiving your order, CPAP Essentials makes the process straightforward.
Shipping And Delivery You Can Rely On
Where We Deliver
We deliver throughout South Africa to residential and business addresses. Major metropolitan areas generally receive orders sooner, while regional and outlying areas may require additional delivery time depending on the courier route and destination.
Delivery Charges
A flat delivery fee applies to most orders and is displayed at checkout. Larger or heavier items may incur additional charges, as may deliveries to high-risk areas or locations with limited road access. We will contact you to confirm and arrange payment for any additional courier fees before dispatch.
Order Processing
Orders are processed once payment has been received or authorised. In-stock items are prepared for dispatch as soon as possible, while orders placed over weekends or public holidays are processed from the next business day. Tracking details are sent once the order has been dispatched.
Delivery Timeframes
In-stock orders are generally delivered within 2–4 business days after dispatch. Major metropolitan areas may receive orders sooner, while regional and outlying areas can take approximately 3–5 business days, depending on the courier route and delivery location.
Courier Services
Orders are sent via The Courier Guy once payment has been confirmed and the order is ready for dispatch. Deliveries take place on business days, and someone should be available at the delivery address to receive the parcel and sign for it if required.
Order Tracking
Once your order has been dispatched, you will receive a tracking number so you can follow its progress with courier. Tracking updates may take a few hours to appear after collection, and our team can assist if your parcel appears delayed.
Delivery Address
Please check your delivery address and contact number before placing your order. If you notice an error afterwards, contact us as soon as possible so we can update the details before dispatch. Once your parcel has been dispatched, address changes may no longer be possible.
Collections
Orders can be collected from CPAP Essentials at 114 Nicolson Street, Brooklyn, Pretoria, 0002. Please wait for confirmation that your order is ready before arriving. Orders should be paid for before collection unless another arrangement has been made with our team.
Backorders & Special Orders
Some CPAP machines, masks, replacement parts and accessories may need to be ordered from the supplier. If an item is on backorder or requires a special order, we will provide an estimated lead time where possible and contact you if there is a significant delay.
Missed Deliveries
Please make sure someone is available to receive your order at the delivery address. If delivery cannot be completed, the courier may attempt redelivery or contact you to arrange another time. Additional courier charges may apply after repeated unsuccessful delivery attempts.
Delivery Delays
Orders are dispatched as promptly as possible, but delays can occasionally occur due to courier disruptions, public holidays, severe weather, remote locations or supplier availability. If we become aware of a significant delay, we will contact you with an update.
Damaged, Missing or Incorrect Orders
Please check your order as soon as possible after delivery. If an item is damaged, missing or incorrect, contact CPAP Essentials promptly so we can investigate. We may ask for photographs of the parcel, packaging and product to help us resolve the issue.
Contact Us
Good support matters when you’re choosing or ordering CPAP equipment. Our team is here to provide clear answers, practical guidance and help when you need it.
Phone
074 885 5577
sales@cpapessentials.co.za
Office Hours
Weekdays from 8am to 4pm
Explore Our Other Policies
For added peace of mind, our related policies provide clear guidance on how we handle purchases, product support and claims.
Returns & Refunds Policy
See when returns or exchanges may be accepted, including timeframes, product condition requirements and return costs.
Warranty Policy
Review warranty coverage for CPAP products, including manufacturer faults, inspections and the claims process.
Medical Aid Information
Learn how medical aid claims may apply to CPAP equipment and which supporting documents may be required.
Frequently Asked Questions
What delivery options are available?
We offer nationwide courier delivery throughout South Africa, as well as collection from our premises at 114 Nicolson Street, Brooklyn, Pretoria. Courier charges are calculated at checkout based on the delivery address, parcel size and weight.
Is there a minimum order value?
No. There is no minimum order value when you shop with us. You can place an order for individual replacement parts, accessories, masks or larger CPAP equipment as needed.
Do you offer free delivery above a certain order value?
No. We do not currently offer free delivery based on order value. Delivery charges are calculated according to the destination, parcel size and weight, and are shown before you complete your order.
Do you offer express delivery?
Express delivery may be possible for selected in-stock products and delivery areas. Please contact us before placing an urgent order so we can confirm stock availability, courier options and any additional delivery charges.
Can I choose a specific courier?
We generally select the courier service best suited to the order and delivery address. If you have a specific courier requirement, please contact us before dispatch. We will do our best to accommodate the request where possible, but we cannot guarantee that a particular courier will always be available.
Can I add delivery instructions to my order?
Yes. You can provide relevant delivery instructions when placing your order or contact us as soon as possible afterwards. Instructions such as security access details, reception delivery or a preferred contact person can be passed on to the courier where possible.
Do I need to sign for my parcel?
A signature or confirmation of receipt may be required when your parcel is delivered. If someone else will receive the order on your behalf, please make sure they are available at the delivery address and authorised to accept the parcel.
Can I change my delivery address after placing an order?
Yes, provided your order has not yet been dispatched. Contact us as soon as possible with the correct address and we will update it where possible. Once a parcel has been handed to the courier, we may no longer be able to change the delivery destination.
What happens if I enter the wrong delivery address or postal code?
Please contact us as soon as you notice the mistake. If the parcel has not yet been dispatched, we can usually correct the delivery information. If it has already left our premises, additional courier charges may apply if the parcel needs to be redirected, returned or sent again.
What happens if I miss my delivery?
The courier may contact you or attempt delivery again, depending on their delivery process. If repeated delivery attempts are unsuccessful, the parcel may be returned to us. Additional courier charges may apply if the order needs to be sent again.
What happens if an item is on backorder?
If a product is temporarily unavailable or needs to be ordered from our supplier, we will provide an estimated lead time where possible. Lead times vary depending on the product and supplier availability. If there is a significant delay, we will contact you with an update and discuss the available options.
How do I know if an item is in stock before I order?
Stock levels can change, particularly for specific CPAP mask sizes, replacement parts and accessories. If you need an item urgently, please contact us before ordering and we can confirm current availability.
What should I do if an item is missing from my order?
Please contact us as soon as possible and provide your order number and details of the missing item. We will check the order and dispatch records and work with you to resolve the issue. Photographs of the parcel and packaging may be requested where necessary.
Can I cancel my order after placing it?
You can request cancellation before your order has been dispatched. Please contact us as soon as possible after placing the order. Once an order has been dispatched, cancellation may need to be handled as a return and will be subject to our Returns & Refunds Policy.
Do you deliver during holiday periods?
Orders can still be placed during holiday periods, but processing and courier delivery times may be longer around public holidays and periods when courier networks experience higher volumes. We recommend allowing additional time for orders placed during these periods.
Do you deliver to other African countries?
International delivery is not currently offered as a standard checkout option. If you would like an order delivered to another African country, please contact us before placing your order. We can confirm if delivery can be arranged and provide the applicable shipping costs and requirements.